Insurance and Medical Membership

Traveling overseas to study can be an exciting yet an unsettling experience.  For students' safety and peace of mind, all of PRC Study's Full Service Programs include InterGlobal "StudentCare Plus" Travel and Medical Insurance at no additional cost.  The insurance covers emergency medical and dental treatment, pro-rata return of program fee in case of curtailment, personal liability and more.

Also included is use of ISOS which provides access to medical advice and assistance 24 hours a day by foreign doctors who are located in Beijing and throughout China. For further details, please click on ISOS Medical Membership

Please also note that insurance is mandatory for all foreign students in China.  Therefore, please read the following information carefully to ensure that the insurance meets your needs and that you understand the materials. 

Note:  PRC Study does not provide insurance for students enrolled in the Tuition Only Programs.  Therefore, Tuition Only students are strongly advised to purchase their own insurance before coming to China, for as stated insurance is mandatory for all foreign students in China.

The ratings from AA to CCC may be modified by the addition of Plus (+) or Minus (-) signs to show relative standing within the major rating categories.  Supported by these outstanding underwriters independently rated by Standard & Poor, you can be assured of the highest degree of financial stability when making a claim under InterGlobal's "Student Care Plus" policy.

Medical Evacuation Cover

In extreme circumstances you may need to be taken for treatment outside of China or removed for health reasons. If this happens, the "StudentCare Plus" Insurance will help you by taking care of the costly expenses involved and reduce your worries about treatment expenses.

Travel Insurance

As a student studying abroad you will have specialized needs. With your needs in mind, the "StudentCare Plus" plan includes travel insurance, so you don't have to purchase two separate policies.

Loss of Tuition Fees

Often it's not just the medical costs you have to worry about when you fall ill. The "StudentCare Plus" plan covers you for your tuition fees if due to unforeseen circumstances you have to cancel your course.

InterGlobal provides two levels of cover. All of PRC Study's full service program participants are provided with the "StudentCare Plus" insurance plan, which provides better coverage than the regular "StudentCare" plan. 

PRC Study will purchase the "StudentCare Plus" insurance plan for all full service students at no additional costs. To see the price we pay for Area C, please click here

The InterGlobal "StudentCare Plus" insurance policy provides coverage for:

1. Medical Services, including doctors or specialists fees; public or private hospital services; pharmaceutical; ambulance services; physiotherapy; psychiatric care; rehabilitation; emergency dental treatment; and maternity services.

2. Medical evacuation including repatriation; funeral expenses; family assistance / travel expenses; in hospital cash; hijack cash; and search and rescue.

3. Advance Payments, Loss of Tuition Fees, as well as cancellation and additional expenses

4. Personal Belongings including loss of money and replacement of documents

5. Accidental Death or Disability

6. Personal Liability

7. False Arrest

8. Travel Insurance which includes medical/dental emergency; medical evacuation; loss of luggage and personal effects; delayed luggage; loss of deposits and/or curtailment; travel delay; and missed connections.

English Version of Schedule of Benefits
Chinese Version of Schedule of Benefits
Korean Version of Schedule of Benefits
Japanese Version of Schedule of Benetis

InterGlobal has appointed First Assistance to administer all emergency assistance services and benefits of the "StudentCare Plus" insurance. You may contact First Assistance in an emergency 24 hours a day, 7 days a week.  Please note that no admission of liability is made or intended by the provision of assistance to you by First Assistance in circumstances where no cover is available under this insurance.
First Assistance Numbers - Toll Free Numbers From:

In order to make a claim if something happens which is likely to lead to a claim you must:

1. Immediately contact First Assistance or InterGlobal Ltd who will provide a claim form and information or directions in respect of settling your claim.
2. Provide all information and details that InterGlobal may reasonably require. Original receipts are required for medical and hospital claims as well as any additional medical information that InterGlobal may require for cancellation and additional expense claims.
3. In respect of personal liability claims, please request that the claim against you be put in writing. You must not make any offer promising payment without our approval.

InterGlobal's claims department is open Mon - Fri 8:30am – 8:00pm (New Zealand hours).  If you would like to contact the claims department please contact
InterGlobal as follows:

InterGlobal Limited
Level 14, Oracle Tower,
56 Wakefield Street,
PO Box 8672,
Symonds Street,
Auckland, New Zealand

Tel:       +64 9 309 2119   (Can call collect)
Fax:      +64 9 309 4119
E-Mail:   enquiries@studentcare.biz
Website: www.studentcare.biz

InterGlobal – Toll Free Numbers F rom :

+800 6464 5343       Australia, China, Hong Kong, Japan, Malaysia, Singapore,
South Korea & UK

0800 105 338             New Zealand

001800 649 360  Thailand

If you would like to make a claim Click here to download a printable PDF form.

1. InterGlobal will process your claim after receiving a completed claim form and all original receipts.  If InterGlobal needs additional information, a written request will be sent to you or your doctors or the medical provider.
2. All claims will be paid by cheque and sent to your postal address or by electronic transfer to your nominated bank account.
3. InterGlobal is under no obligation to settle your claim unless you provide the documentation InteGlobal considers relevant.

InterGlobal's aim is to provide you with first class standard of service at all times.  If you require further information on "StudentCare Plus" insurance, have any queries regarding the claims process, or have a complaint, please do not hesitate to contact InterGlobal at:

InterGlobal Limited
Level 14, Oracle Tower,
56 Wakefield Street,
PO Box 8672,
Symonds Street,
Auckland, New Zealand

Tel:       +64 9 309 2119
Fax:      +64 9 309 4119
E-Mail:   enquiries@studentcare.biz